Conducted competitive analysis and monitored industry trends to inform design and research processes with effective presentations to stakeholders. Translated technical and user needs into inclusive and accessible experiences.
Prioritize and advocate for user needs through usability testing, research, and design driven by empathy which improved customer satisfaction, enhanced product adoption, and met user goals. Led design efforts in agile environments, ensuring seamless integration throughout the release cycle.
Recognized as a subject matter expert, gathering client needs and implementing them in design.